Microsoft Sharepoint Support Consultant - Saudi Only

Job Summary

IOTA Technologies is seeking a SharePoint Support Consultant (Saudi National) to support, maintain, and enhance SharePoint environments for a key enterprise customer in Saudi Arabia. The role focuses on operational support, user enablement, issue resolution, and continuous improvement of SharePoint platforms aligned with business and compliance requirements.

Key Responsibilities

• Provide L2/L3 support for SharePoint Online and/or SharePoint On-Prem environments

• Monitor SharePoint performance, availability, and user access issues

• Troubleshoot and resolve incidents related to:

  • Document libraries, lists, workflows, permissions

  • Site collections, content types, metadata, and search

• Support Microsoft 365 integrations including Teams, OneDrive, and Power Automate

• Manage user access, security groups, and permissions in line with client policies

• Assist in SharePoint enhancements, minor customizations, and configuration changes

• Coordinate with Microsoft, internal teams, and client stakeholders for issue resolution

• Maintain operational documentation, SOPs, and knowledge base articles

• Support end-users through training, guidance, and best practices

• Ensure adherence to Saudi regulatory and compliance requirements where applicable

Required Skills & Qualifications

• Saudi National (mandatory)

• Bachelor’s degree in IT, Computer Science, or related field

• 3+ years of experience supporting SharePoint Online / SharePoint 2019/2016

• Strong understanding of:

  • SharePoint architecture and administration

  • Permissions, security, and governance

  • Microsoft 365 ecosystem

• Hands-on experience with:

  • Power Automate (Flow)

  • SharePoint Designer (preferred)

• Excellent troubleshooting and analytical skills

• Strong communication skills (Arabic & English preferred)

Preferred / Nice to Have

• Experience in enterprise or government environments in KSA

• Exposure to ITIL-based support processes

• Microsoft certifications (SharePoint / M365)

• Experience supporting large user bases and mission-critical portals

Why Join IOTA Technologies?

• Work with leading enterprise customers in Saudi Arabia

• Be part of high-impact digital workplace and collaboration initiatives

• Opportunity to grow within IOTA’s Managed Services and Digital Transformation practice

• Exposure to modern Microsoft collaboration platforms